Refund policy

ARTICLE 14RIGHT OF WITHDRAWAL AND RETURNS

in Accordance with L. 221-18 and following of the consumer code, THE CUSTOMER has a period of 14 (fourteen) days from the date of receipt of the goods, to withdraw from the contract without indication of reason.

In case of exercising the right of withdrawal by returning a product, PIXCAKE.COM is required to refund equal to the purchase price of products purchased and returned, and the costs of delivery, without extra charge, except the cost of return which remain the responsibility of the CUSTOMER.

No exchange is possible.

The product must be returned in perfect condition, in their original packaging, intact, and complete, thus allowing their marketing to a new state.

The products that are damaged, soiled or incomplete are not included.

The product must be:

  • in its original packaging,
  • in a sturdy box to avoid damage during transportation
  • complete with instruction manual and accessories...

The products are returned by THE CUSTOMER, accompanied with the purchase invoice or the delivery slip, to the following address :

LOGVAD
PIXCAKE
Returns
1 rue de la couture
59115Leers

The return must be

  • postage paid,
  • in its original packaging,
  • in a strong carton to avoid any damage during transportation
  • complete with instruction manual and accessories...
  • not open, not déblistéré

items returned incomplete, damaged or soiled by the customer will not be returned, nor exchanged.

Shipments with postage due or against refund will be refused.

PIXCAKE cannot be held responsible for any loss or damage that occurs during shipment, therefore it is recommended that the CLIENT use a mailing service, track and retain any proof of return.

In the event of loss or damage during transport, THE CUSTOMER must contact directly to the transporter.

PIXCAKE will not be able to process the products received into a warehouse.

The right of withdrawal is exercised in the same conditions as of the order, before delivery.

If the withdrawal right is exercised subsequent to the departure of the goods from the warehouse, the expenses of return remain the responsibility of the CUSTOMER.

The risks associated with returning products are the responsibility of the CUSTOMER. Deliveries against payment are not accepted. Only the price of the returned products is reimbursed. The initial shipping costs are the responsibility of the CUSTOMER.

 

- Online payment by credit card in euros : Carte Bleue, Visa, Mastercard, American Express.

- Online payment through Paypal which lets you pay in euros, pounds sterling or US dollars.

ONLINE PAYMENT SECURE - online Payment by credit card : new standard of security "3D Secure"

The two networks of bank cards Visa and Mastercard / Maestro have developed a standard for their card holders : the standard 3D Secure, which adds to the safety standard through a secure transfer via SSL HTTPS.

3D Secure : what is it?

It is an international solution to secure payment card on the internet through the authentication of the purchaser at the time of payment. This solution relates to the card CB, Mastercard and Visa.

3D Secure : why?

E-commerce on the Internet is growing enormously and the darkness of the payments needs to be strengthened in order to prevent possible frauds and further increase the confinace dan sle card payment. the banks have adopted and implemented a security solution for internet payments based on the protocol "3D Secure developed by Visa (Verified by Visa) and Mastercard (Mastercard SecureCode)

With this solution, the customer's bank authenticates the wearer when it pays on a Internet site merchant.

TAXES - The prices are shown including VAT for orders to the European Union. The prices are indicated without vat, after the validation of the country of destination for orders outside of the European Union. These commands may, however, be taxed upon arrival in the destination country. These costs and formalities are the responsibility of the recipient.

Hosting provider

OVH
Activity : Board systems, and computer software.
6202A Category : information technology
Headquarters : 2 Rue Kellermann
59100 ROUBAIX
legal Form : société par actions simplifiée
See 1301 companies in the same sector

SIRET : 42476141900045
RCS : Roubaix-Tourcoing B 424 761 419
share Capital : 10.000.000,00 EURO
Registration : 02-11-1999
Nationality : France